Frequently Asked Questions
Have a question about caravan-hire.com? You’re in the right place! Below are answers to some of the most common queries we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team.
At our rental site, we prioritize value and luxury. We understand that finding the right rental property can be time-consuming and overwhelming, so we’ve designed a user-friendly interface.
The short answer is yes!..
We accept all major debit and credit cards including Visa and Mastercard. We are also able to accept bank transfer directly to the owner of the holiday home.
In the future we are hoping to add a pay monthly option or pay in 3.
We’ve streamlined the booking process down and it takes typically 5-10 minutes from selecting your holiday to checking out.
For cancellations please reach out to the owner directly, if you are having trouble reaching the owner please reach out to us via email at: contactus@caravan-hire.com .
For general queries our customer service email is: contactus@caravan-hire.com.
Owners use various methods for this – you may receive a pin code for a key safe which you would use to pick up the keys and to drop them off at checkout, or the owner may meet you onsite to hand the holiday home over to you personally.
Simply make an account and list your home, no strings or hoops to jump through.
Verification is a simple process that may take a few weeks, after your first 5 hires simply reach out and we will apply this badge to your listings. If you want to request verification sooner we can send you a code via post to a UK based address.
Unlike most booking sites we aren’t in it for the money. We are truly passionate about connecting owners and holiday makers!
Our fees are clear and simple, we have a 5% commission rate on bookings – we do also offer featured listings that show at the top of a relevant search for a small fee.
Yes, most owners would charge a refundable fee of £100 for any breakages that may occur during bookings, you can configure this whilst listing your home.
Contact us directly with any issues you may have with a renter at:
owners@caravan-hire.com
Not to worry, simply drop us a message at:
owners@caravan-hire.com
Remember to include the address of the park, we will add this to the site for you within 24 hours.